COVID 19 Office Protocols
July 27, 2020
To Our Patients RE: COVID-19 / “Coronavirus” and appointments at Cal Oaks Vision Center.
Given the information from Riverside County Public Health, we are continuing to institute a more “Strict” set of standards with regard to our interactions with our patients.
As California begins the next phase, we continue to strive to provide a clean and safe environment for patient care. Please call or text our office to schedule an appointment. We also have Telehealth options available on our website for patients not able to leave home or in need of urgent care. Visit www.visionsource-murrieta.com/telehealth/ for more information.
Beginning on Monday May 18th and extending (for now) until June 31st , we will follow the protocols below to reduce the potential spread of this virus and to aid in the efforts to “flatten the curve” and reduce the severity and number of individuals who might be tragically impacted [see here for more information on “flattening the curve” see link at bottom of letter
We have always had a careful hygienic protocol in our office (using disposable items whenever available, hand-disinfection with every patient, etc), but here are some precautions that go “above and beyond” our normal process – please note that some items IN BOLD may be asking YOU – our patients to do something DIFFERENT as well:
- We will be calling all patients the day before their appointment to confirm and will ask them if they are certain they are free of any fever, chills or other flu-like symptoms AND have not been exposed to someone with those symptoms in the past week – if they are not certain or have been experiencing these symptoms -they will be re-scheduled for at least 2-3 weeks later.
- We ask that patients come alone to their visits when possible. Appointments for younger patients with a need for parent/guardian will be accommodated, but we ask siblings remain home or with other parent/guardian outside the office.
- We will be requiring our Wellness/Optos screenings to ensure both doctor, patient and staff safety (more information below). With most insurances the co-pay is $39.
- We will be asking all patients to wash hands and use a hand disinfectant (we supply) at each step in their office experience.
- We will ask any patient (or person accompanying a patient) who presents with flu-like symptoms when they show up at the front to reschedule.
- We will reschedule any ‘non-critical/business-related’ outside visitors (company representatives or ‘vendors’) to June or later.
- All of our team members will STAY HOME if we feel the symptoms of the flu – aching, fever, chills or persistent cough = this may require us to RESCHEDULE patients (e.g. if a number of staff are out at the same time, or if one of the doctors is not able to come in).
- We will have ALL patients who come in to stay OUTSIDE when they arrive and notify us by phone call or text to triage and prepare staff and exam room.
- In compliance with Riverside County, all patients will be required to wear a self provided mask before entering the office.
- If patients require urgent eye care and DO feel ill- the Dr. seeing them should decide if they should be seen at the Emergency Department, can be rescheduled or treated at our office as the RED eye patient. If that occurs, that examination room will not be used the rest of the day (and of course, like always – rigorously cleaned and disinfected).
- We will enforce a NO FOOD OR DRINK of ANY kind anywhere in the office for patients – while the food isn’t the problem, eating and drinking involves “hand to-mouth” motion and may contribute to a “touch” – then “infect” scenario.
- Further optical assistance with adjustments and ordering/frame and lens selection will need to schedule an appointment if not completed during their initial exam visit.
It is our hope that these days of uncertainty will draw us toward a steady, thoughtful, caring and reasoned approach to our fragile natures and our approach to the communities we live within. While it is not a time to ‘panic’ – we can play a part in reducing the severity and impact of this disease on many if we proceed wisely.
Article on “Flattening the Curve”- https://healthblog.uofmhealth.org/wellness-prevention/flattening-curve-for-covid-19-what-does-it-mean-and-how-can-you-help
Updates by Riverside County Public Health Office: https://www.rivcoph.org/coronavirus
–California Oaks Vision Center of Optometry